Review Detail

I purchased my unit in early December and have to say that I was absolutely blown away. I had it set up and playing music within a few minutes of opening the box. Just minutes earlier, I had been playing my ipod through a JBL Micro Radial, which I thought sounded okay but looked a little too "modern". The first thing I noticed about the Vers 2x (besides the beautiful wood cabinet) was how full it sounded relative to the JBL. Wow! I could hear the bass lines clearly. The unit can be a little bass heavy for some tastes but you can adjust this with the EQ on the ipod. The unit is plenty loud and clean for my taste. I had been looking at units from Bose, Altec Lansing, Cambridge Sound etc. and for the price, this is an exceptional value.

Then the problem struck! Like a few other reviews have stated, after exactly one week, the volume started fading out. Since I live in Canada and do not have easy access to a dealer, I decided to send an email to the manufacturer, Sprout Creation. Within a couple of hours, they instructed me to send the unit back to them (at their expense) for replacement. They quickly turned around and sent the replacement unit to me and it has been working like a charm. Apparently, as it was explained to me in a conversation with them, they received a batch of faulty components in an early production run and some of these units got out to the market. It's unfortunate that this happened because as I see it, most people write these reviews only if they really love the item they bought or if they've had a problem with it. As you can see so far, the only problem that has cropped up in these reviews is this volume problem that has since been corrected. After receiving the new unit, I have absolutely no problem recommending the Vers 2x and I gladly give it high marks not only for it's great sound and appearance, but also for the excellent customer service.

Tip for Canadian customers: if you are receiving one of these units through Sprout Creations, have it sent to you through United States Postal Service. The USPS hands it off to Canada Post for final delivery and you won't be charged brokerage fees (and sometimes they'll waive the duties too!). When Sprout sent me my replacement, it came by UPS (not USPS). Before I could receive it, I had to fork over $31 in brokerage fees. Thankfully, Sprout Creations also covered this cost. As I said, excellent customer service!!!